Privacy Policy

Bespokely Digital (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of every user (“you”, “your”) who interacts with our website, bespokelydigital.com, and our related services. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

1. Commitment to Privacy and Data Protection

We hold your privacy in the highest regard and are fully committed to ensuring the confidentiality, integrity, and security of the data you entrust to us. We employ strict data governance practices and take necessary legal and technical measures to protect your personal information. Our overarching goal is to foster transparency and trust in the way we manage your data.

2. Scope of This Policy and Our Role as Data Controller

This Privacy Policy applies to personal data collected through bespokelydigital.com and all services made available through our website. Bespokely Digital is the data controller of your personal data, meaning we determine the purposes and legal basis for processing your data. If you have any questions about this policy or your personal data, you may contact us at [email protected].

3. Categories of Personal Data We Process

We may process the following categories of data:

a. Usage Data
We collect data about your interaction with our website, including IP address, browser type and version, referring URLs, time zone settings, login timestamps, and browsing patterns. This information enables us to understand how visitors use bespokelydigital.com and to improve website functionality and performance.

b. Account Data
When you create an account or provide information to us directly, we process data such as your full name, billing/shipping address, phone number, and email address.

c. Profile Data
We may process information such as your order history, product preferences, saved settings, reviews, and other behavior insights to personalize your experience and fulfill our services effectively.

d. Communication Data
We maintain records of all communication with users, including support requests, feedback, and inquiry correspondence to ensure responsive and consistent customer service.

e. Technical Data
Collected automatically, this includes information about your device or internet connection, such as operating system, mobile identifiers, screen resolution, and system settings, which help us optimize the user experience.

f. Transaction Data
We gather payment details (processes handled by secure third-party providers), purchase history, and delivery information necessary for billing and order fulfilment.

g. Preference Data
We maintain records of your communications preferences, consent to receive marketing materials, subscription history, and product or service interests that allow us to tailor our communications and offerings.

4. Legal Bases for Processing

We process your personal data lawfully based on the following GDPR principles:

– Consent: Where required, we obtain your clear and affirmative consent to process your data for specific purposes such as marketing communications.
– Contractual Necessity: To fulfill our contractual obligations to you, such as account registration, order fulfillment, and customer service.
– Legitimate Interests: Where processing is necessary for our legitimate interests, including service improvement, fraud prevention, website analytics, and ensuring a secure platform — provided your rights do not override our interests.
– Legal Obligation: When processing is required to comply with applicable legal and regulatory requirements.

5. Your Data Protection Rights

Subject to applicable law, you have the following rights in relation to your personal data:

– Right of Access: Obtain a copy of the personal data we hold about you.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request the deletion of your data where we have no legal or legitimate reason to retain it.
– Right to Restrict Processing: Request limitation of data use in certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
– Right to Object: Where the processing is based on legitimate interests or involves direct marketing, you have the right to object.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable legal timeframes.

6. Security Measures

We implement state-of-the-art security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

– Encryption of data in transit and at rest
– Role-based access controls
– Regular data backups
– Secure socket layer (SSL) certification for bespokelydigital.com
– Staff training on data protection policies and practices

7. International Data Transfers

Where personal data is transferred outside the European Economic Area (EEA) or other applicable jurisdictions, we ensure that appropriate safeguards are in place. We utilize Standard Contractual Clauses approved by the European Commission and adhere to adequacy decisions where applicable, thereby maintaining compliance with cross-border data transfer rules.

8. Data Retention

Personal data is retained only for as long as is necessary for the purposes outlined in this policy, subject to applicable legal and regulatory retention requirements. Examples include:

– Account and Profile Data: Retained for the duration of your account and for a limited period afterward.
– Transaction Data: Retained for up to seven years for financial reporting compliance.
– Communication Data: Retained for five years to help address support queries and maintain service integrity.
– Marketing and Preference Data: Retained until you withdraw consent or unsubscribe.

9. Cookie Policy

We use cookies and similar tracking technologies on bespokelydigital.com to enhance the user experience, analyze website performance, and deliver personalized content. The types of cookies we use include:

– Essential Cookies: Necessary for the website to function properly (e.g., session management, security).
– Functional Cookies: Enable a more personalized experience by remembering user choices and preferences.
– Analytics Cookies: Help us understand how users interact with the website, allowing us to optimize content and navigation.
– Performance Cookies: Measure performance of our advertising and content.

10. Cookie Management and Compliance

Upon your first visit to bespokelydigital.com, you will have the ability to manage your cookie preferences in compliance with GDPR and CCPA requirements via our consent management platform. You can update these preferences at any time. For California residents, you may also opt-out of the “sale” or “sharing” of personal information as defined under the CCPA by submitting a request via our ‘Do Not Sell or Share My Personal Information’ link.

11. Protection of Children’s Privacy

Our services are not directed at, nor intended for, individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that such data has been inadvertently collected, we will take immediate steps to delete such information from our records.

12. Policy Updates and Notification

We may update this Privacy Policy from time to time in response to changing legal, regulatory, or operational requirements. Any updates will be reflected on this page, and where appropriate, notified to you by email or through the website interface. Your continued use of bespokelydigital.com after any such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://bespokelydigital.com

We are committed to protecting your privacy and complying with all applicable data protection regulations. Should you have any concerns about how your data is handled, we encourage you to reach out directly.

This policy reflects our ongoing commitment to privacy, transparency, and full compliance with applicable data protection laws, including GDPR and CCPA.